Frequently asked questions.
Q: Can I rent a dress?
A: No. Our business is only for selling.
Q: Will you buy my used prom dress?
A: No. Our store is not a re-sell store. We only sell new, authentic dresses.
Q: I want to start to shop around for getting some idea one year before the prom date, can I try-on any at your store?
A: No. Walk-in to try-on without the appointment starts January of the prom year. One or two dresses only allowed to try-on for the purchase within a week. No try-on for fun or some ideas only.
"What if there is a really good dress that I like in your store to purchase today?" You can let us know, we will try
to do our best finding your dress.
Q: Can I try on dresses just to get some idea with no intention to purchase?
A: We don't mind people's visit to our store. However, we do not appreciate any visitors who just bother our business. More
than too many people come to our store to try-on dresses for fun, for getting some idea of which style looks good on
them, or for dress information. Please understand, we pay unbelievably a lot of money for every single dress to be brought in, and whenever people try-on, the dresses get damaged. And our dresses are very expensive. Not like casual wear, all
dresses are made out of very delicate materials and jewels which can be snagged, dropped stones and beads, or ripped.
Please mind us and our employees.
Q: What is your price range?
A: We have $50.00 to more than $1500.00 range. It depends upon what kind of dresses you are looking for. For prom,
quinceanera, or engagement? You might need to prepare around 300.00-1700.00 dollars if you want a good-looking dress,
and not a cheap look. What about for homecoming? We have dresses around $150.00-$300.00 or more. Again, it depends on what kind of dresses you are looking for.
Q: Do you have a lay-away plan?
A: Yes, we do for prom girls. We normally don't accept lay-away purchase from all customers except prom girls. Most prom
dresses are expensive, and some prom girls are buying dresses on their own. We value these customers. The 30-day lay-
away plan requires 30% down payment up front.
Q: How many dresses can I try on per day?
A: Under the condition of a purchase, we recommend all customers to try on less than five or six. If you need more to try on, ask our
sales rep. It is a good idea to start with any sales associate's help from the beginning rather than just grabbing the dresses.
Our professional sales rep will find a decent perfect dress for you based upon your budget and your preferences.
Q: How large is your selection?
A: We bet there is no other store that has larger selections than our store in Michigan. We do have 6,000 selections always
in stock.
Q: Do you sell the same style of the dress to the same school's prom/homecoming girl?
A: We keep our prom dress sales record and track back whenever we sell any prom dress that costs more than $299.95
($200.00 for homecoming dress) before tax. In the event, our sales record indicates that any of your school girls already
bought the same style in the same color as you wanted, we advise not to purchase. So ask our sales associates to find out if any particular dress has already been taken by any of your school girls before you plan to try on. Don't cry, when someone
else already purchased what you liked. We have 6,000 selections. You will find your dress!
Q: Any special promotion for prom girls?
A: We offer 5% discount only for twin girls when you purchase in January of every year (If not in January, ask for owner). This promotion doesn't apply to lay-away purchases. This promo cannot be combined with any other discount offer.
All discount offers do not apply to lay-away purchases.
Q: Is on-line store dress price cheaper than yours?
A: Our dress prices are very reasonable. We offer the same prices as online stores with a very reasonable steaming charge .
Q: Why do I need to buy at your store? Not online store?
A: We have witnessed a lot of people who have come to our store after they get ripped off online. The problems you might face are:
1) Not the colors you expected as pictured color on your computer screen. Actual material colors are totally different from
pictured.
2) Not the style that you dreamed. Because models' bodies and complexions are differ from yours.
3) Not the quality that you expected. You need to remember that the picture of the dresses always look better than real dresses. Most of them end up putting ordered dresses in a trash can.
4) Not the delivery date you were promised-- During the prom time, don't expect any on-time delivery. Get it at the
store just right after you try on. Don't need to wait.
5) You might get the wrong size. So you'll end up throwing away what you got online. The little boutiques
that take book orders or online stores promise and ask customers to pay for it. You will probably end up getting another
dress by recommendation. Please do not waste your important time, and just come to our store. Try-on and get it on the same day. Price is also the same as or cheaper than online stores. Again, we do not appreciate any visitors who try-on to only get the dress information.
Q: Do you have a return policy?
A: We used to, but no more. Our items are all for special occasions for one night. If you wear it carefully, every thing will look
like unworn. More than too many people want to return or exchange after worn. Therefore, unfortunately, "Final Sale" is our
store policy.
Q: Where in Oakland Mall is your store, which entrance?
A: Our store is on the second level of the JC Penny Wing, next to FYE. If you want to know how to get here, please refer to our contact page. See the map of our store location and type in your address after clicking on the map, followed by hitting "enter".
Q: Do you do alteration?
A: Our Tailor has got a new job. Unfortunately, only easy alteration is available.
Q: Can I take pictures of the dresses in the store?
A: Please do not take any pictures. No pictures allowed.
Q: Business hours?
A: M-Sat: 11 AM - 8 PM Sun: 12 Noon - 6 PM. We do not keep the extended holiday hours in November and December.